Privacy policy

1. Introduction

Chinique Styles is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our website, you agree to the practices described in this policy.

2. Information We Collect

Personal Information

Provided directly by you when placing an order or contacting us, including:

Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely by our payment providers)

Automatically Collected Information

Collected when you browse our website, including:

IP address
Device and browser information
Pages viewed
Time spent on the site
Cookies and tracking technologies

Order Information

Details about the products you purchase and your order history.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your order
Provide customer support
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send marketing emails (only if you opt‑in)

We do not sell your personal information.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary:

Payment processors (to securely process your payment)
Fulfilment partners (to prepare and ship your order)
Delivery couriers (Royal Mail, Evri, or international carriers)
Service providers (analytics, hosting, fraud prevention)

These partners only receive the information required to perform their services.

5. International Fulfilment

Some orders may be fulfilled by our international fulfilment partners. This means your data may be processed outside the UK for the purpose of preparing and shipping your order. We ensure that all partners follow appropriate data protection standards.

6. Cookies

We use cookies to:

Improve your shopping experience
Remember your preferences
Analyse website traffic
Support checkout functionality

You can disable cookies in your browser settings, but some features may not work properly.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your order
Meet legal, tax, and accounting requirements
Resolve disputes
Maintain accurate business records

8. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (where legally permitted)
Object to certain types of processing
Request a copy of your data
Withdraw consent for marketing communications

To exercise your rights, email info@chiniquestyles.co.uk.

9. Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure.