Refund policy

Return & Refund Policy

Returns Policy

We want you to be completely satisfied with your purchase from Chinique Styles. If something isn’t right, we’re here to help.

You may return eligible items within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return, items must be:

Unworn and unused
In original packaging
In the same condition received
Free from stains, odours, makeup, deodorant or damage
Returned within the 14‑day return window

Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

Swimwear
Lingerie
Earrings
Beauty items
Intimate items
Sale items marked as “final sale”
Gift cards

How to Start a Return

To begin a return, please email info@chiniquestyles.co.uk with:

Your order number
The item(s) you wish to return
The reason for the return

We will provide the return address and full instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked postal service, as we cannot refund items lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–10 working days.

Please note:

Original shipping fees are non‑refundable
If your retained order value falls below the £50 free‑delivery threshold, the original delivery cost will be deducted from your refund